Terms & Conditions Page

CUSTOMER AGREEMENT

This Customer Agreement ("Agreement") is a contract between you and exstock2user.com ("exstock2user") and applies to your purchase of exstock2user services available through exstock2user.com.  If you do not agree to be bound by the terms and conditions of this Agreement, you will not be permitted to use our services. 

You must read, agree with, and accept all of the terms and conditions contained in this Agreement before you may become a member of exstock2user.com. 

In this Agreement, "you" or "your" means any person or entity using the Service ("Customers"). Unless otherwise stated, "exstock2user", "we" or "our" will refer collectively to exstock2user.com 

Unless otherwise specified, all references to a "bank" in this Agreement include savings associations and credit unions, and all references to a "credit card" include American Express, Discover, Visa - and Master Card-branded debit cards. 

Your status as a Customer. To become our customer, you must be a registered member with exstock2user.com in order to use our Services; you must first register on our web site.  You will gain access to all information regarding all the suppliers and manufacturers that we work with.  All the manufacturers listed in our website have dropship services.  You will have to agree to pay the fee per dropship plan at the time you signup for a plan.

You must also agree to each and every condition in this Agreement: 

1. Eligibility. 

Our Services are only available to persons that can form legally binding contracts under applicable law. Without limiting the foregoing, our Service is not available to minors (under 18), persons who are suspended from our Service, or to persons who present an unacceptable level of credit risk.  

2. Purchase Order/Login and password protection/Indemnification. 

(a) Any purchase of our dropship subscriptions can be made only after you log in into your "User Account" using your user name and password.  You are responsible for the use and protection of user name and password.  

(b) You understand and agree that all risk associated with unauthorized use of your log in and password are solely yours and agree to hold exstock2user harmless and free of any claims, liabilities, demands for reimbursement, credit card charge-backs, or causes of action relating to such unauthorized use.    

3. Legal Disputes. 

In the event any dispute arises between you and exstock2user in relation to this Agreement or any transaction relating thereto, all claims or actions, whether judicial, quasijudicial, or administrative must be made in Dubai, United Arab Emirates.  You hereby expressly agree to submit to jurisdiction of the appropriate Kitsap County court.  If further agree that any claim or action against exstock2user may be prosecuted solely and exclusively in Dubai, United Arab Emirates. 

4. Attorney Fees. 

In case of any collection activity, dispute, litigation, claim, or action arising in relation to this Agreement, the prevailing party shall be entitled to compensation of reasonable attorney fees and costs of enforcement.

5. General.

(a) This Agreement is governed by and interpreted under the laws of the state of Washington. 

(b) If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. 

(c) Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. 

(d) Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. 

(e) This Agreement set forth the entire understanding between Customer and exstock2user with respect to the subject matter hereof.

6. Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our accociates, exstock2user.com shall not be held responsible.  exstock2user shall not be held responsible for typos or incorrect product data provided by the manufacturers.  Our mission is to accurately report the data provided by the manufacturers without making any changes to their content.  exstock2user is not responsible for scrubbing the data content provided by our integrated manufacturers.

7. Content 

Product images, descriptions, prices, and all related data provided by our export plan is referred to as "product content".  The product content provided by exstock2user should not to be distributed to any third party.  The product content provided by exstock2user should be used exclusively for one single website.  Any distribution of our product content to third party websites will be in violation of our terms and conditions.

8. Payments of orders

Should you decide to fulfil your orders through your exstock2user.com account and let exstock2user handle orders with the manufactuers for you, you will be required to provide a valid photo ID as well as a copy of a recent utility bill that matches your address.  This verification step is required for fraud prevention purposes.  It is our policy to keep your personal information safe and private.

Orders above $300 may be required to be paid via a wire transfer.  Our bank details will be provided upon request.

8a. Anti-Money Laundering 

Our anti-money laundering policy is in place to prevent usage of our advance credit for the purpose of laundering funds.  As such any deposit over the amount of $500 will be subject to a 6 month retaining period unless used for purchases of orders.  Any deposit over $500 will not be eligible for a refund within the first 6 months but can be used for the purpose of fulfilling orders from your W2B account.

8b. Cancellation

Cancellation of processed orders might incur a charge if they are already processed with the supplier.  Cancellation are never guaranteed once processed with a supplier.  Refunds to your customers should never be done until you first get a cancellation confirmation from exstock2user.

9. Cancellation Policy

When you signup for a free account with exstock2user.com there is no charge.  Your free account will allow you to browse products only.  You will need to activate a plan if you wish to start selling the products.  Each plan are charged separately and are payable upon activation.  

If you cancel a plan it will remain active until the end of the current monthly billing period. There are no mid-period refunds on the monthly plans.

If you cancel a pre-paid yearly plan, you will receive a pro-rated refund as if you were on the monthly plan since yearly plans are discounted as long as they are kept for the full yearly term.  Any setup fee will be deducted from the refund as well as the monthly fee as advertised on exstock2user.com.

10. Chargebacks

Any chargeback filed against membership payments or payments of orders will be escalated to collection agencies and reported to the credit bureau.  We do not tolerate chargebacks under any circumstances.  Additional fees up to $100 per chargeback will be applied to cover fees with collection agencies.

11. Members located outside the USA.

We require proof of identity for foreign active members or for USA citizens located outside the USA.  Proof of identity can be completed by scanning your passport or USA driver license and emailing it to us at ex@exstock2user.com.  This will be required only once, unless you change your profile information.  Failure to complete the verification step may result in a cancellation of your account.

All payments from members located outside the USA will be subject to manually payments and may also be subject to wire transfers.

12. Product Images & Descriptions

You have our permission to use the product images and descriptions provided on our website as long as you have an active dropship plan.  If you decide to cancel your plan, you are obligated to remove any product description or images from your website and/or from eBay, Amazon and any other online portal.

With our data feed plan, you will be able to download product images and descriptions in bulk using our ZIP files, however we are not an image hosting service so you are required to host the images on your own server should you decide to use our images on your own website.  We can only provide image hosting with our website plan, in which case we will create the website for you and we will host the images for you as well. If you are hosting your own website, then you cannot hard code our image URLS in to your website since we cannot be responsible for the bandwidth fees incurred by a site that you are hosting on your own.  If you are hosting your own website, then you may use our image ZIP files co copy images to your own server, or you may use the image URLS as provided in our standard CSV files to download images one time to your own server so you may host images to server your own website.

13. Bulk Orders

We offer a service to input orders for you in our system to help speed the process.  This service requires a minimum order volume of 30 orders per day.  Payments for processing your orders will be taken from your account credit so you will need to add credit to your account with a wire transfer.  A processing fee of $2 will be charged per order for this service.

14. Our Guarantee on lowest wholesale prices

exstock2user guarantees that the wholesale prices in our system are the lowest prices available for drop shipping by legitimate drop ship key partners.  We can offer this guarantee since we provide the names of our manufacturers and we do not increase their wholesale prices.  This guarantee does not cover prices from items listed on Amazon, eBay or any third party marketplace websites.  Our guarantee is applied to prices provided by legitimate and registered dropship key partners only.